Comments on: “Have You Tried Rebooting?”

By: Eh Nonymous

Eh Nonymous — Thu, 17 Aug 2006 15:57:17 +0000

I thought the best part of this is that the recall costs Dell nothing (Sony pays 100 %) and gets mad free publicity. Think of the Tylenol recall.

Now, there’s no duty to do the smart thing – although you hurt your shareholders each and every time you do the stupid thing, by failing to the smart thing.

But doing a (free) recall that is all upside and no downside can’t help but be a smart move, right?

By: KipEsquire

KipEsquire — Thu, 17 Aug 2006 15:47:38 +0000

I seem to recall, don’t hold me to this, that there have been only six incidents — out of 4.1 million batteries sold.

Also, as I understand it, Sony was the actual manufacturer of the batteries and is indemnifying Dell for the cost of the recall.

By: Xmas

Xmas — Thu, 17 Aug 2006 13:11:43 +0000

Be aware that Dell didn't actually order a recall until a high-profile incident of a battery pack catching fire was caught on camera. Thanks to the web, it quickly spread across the world. http://www.gizmodo.com/gadgets/dell/dell-laptop-explodes-in-flames-182257.php