Having just flown out the whole family out for a funeral with paid tickets, we all agreed that Continental had the best service. Northwest was okay but having to buy your food on a 12 hr flight was just tacky. And Delta was HORRIBLE. My mom spent hours on the phone and then three hours at the airport in person to get just one ticket fixed.

Words to live by. I don’t know why people fly with other airlines and then complain about customer service. There’s a reason SW’s reputation is great and other airlines’ are crappy.

The article says that their flight from New York to Atlanta was two hours late, so it wasn’t their fault that they were late.

If my suspicion is right, I’d love to see Delta countersue. Can corporations sue for slander?

My take was the cause of this was a tool of an employee at the gate. Ten to one the reason they didn’t open the door and board them was either a Power Trip by said gate attendant or Delta had already sold their seats for a higher price, which given his tickets were purchased with frequent flyer miles means anyone with a credit card.

But I agree with the others, vote with your billfold. I grew up flying Delta and the last time I flew Delta was when the American flight we were on had problems and AA put us on a Delta flight. That was over twenty years ago. These days if Southwest doesn’t fly there neither do I. I know exactly what level of service I am paying for, they almost always exceed it AND they get me there in one piece and on time. Plus they fight B$ lawsuits to the death and usually win.

But it does sound like our friend, Mr. Roth had already made a similar decision in flavor of Delta, hence all those frequent flyer miles to spend.