Deliberate? RedBox hates blind people to the point where they deliberately designed their kiosks so they would be the victims of identity theft? Is that what you’re going with?

A small percentage of blind (no sight) and a slightly larger percdntage of legally blind people discovered movies could be enjoyable. Whilst neither Blu-Ray nor HDTV make any provision for Audio Captioning, there is content (MythBusters, for one) in which the lack of Audio Captioning is not a hinderence, because the narrator says most of what would be included in the audio captioning.

What these people are requesting, is the ability to make the same transaction as a sighted person, without becoming a victim of ID Theft. In a store with a cashier, this situation (mandatory ID Theft) is not part of the deliberate desgn of store management. For RedBox, mandatory ID Theft appears to be part of their deliberate design.

Snark indeed, but I am not confused about the difference between vision-impaired and blind. “Legally blind” can be blind, but is normally used to describe the vision-impaired.
Blind, in common parlance, is blind (no sight). The idea that a sightless person is suing distributors of a visual medium strikes me as risible.
The comment that the first Mike (not me) made out the kiosks being too tall for a person without legs to use is not really as unserious as it first sounds. I could certainly imagine a complaint by a wheelchair bound person who cannot easily see the top of the display. If there is a way to make money, some plaintiff’s lawyer will exploit it.

Yeah, but…. I need glasses to see anything. So I wear glasses. If I were sufficiently visually impaired to, say, need the Redbox icons to be larger, I think I’d carry around a magnifying glass, if only so I could read the ingredients on a box of whatever I’m thinking of buying at the supermarket for dinner, which is where the nearest Redbox is.

Bob

But thinking more broadly art tmitsss does, consider the problem less as what each single company does to meet the needs of every possible individual, but whether somehow whether the collective group of digital entertainment providers meets can meet the need of each individual.

So, as tmitsss suggests, if visual impairment is a problem while at a physical kiosk, then a little self help says use some other source direct from the web, such as netflix.

It is crazy to ask every business to service equally every individual. Redbox is a company that deals in physical items, that tend to be located at high traffic areas (which tend to require cars to get to; lots of red box within a couple miles of my home, but all tend to be on very busy streets which even a sighted person should reconsider walking).