Ben Edelman has a law degree from Harvard Law School, a teaching position at Harvard Business School, and an economics and business background that has brought him such consulting clients as Microsoft, the NFL, the New York Times. He also seems to think he knows how to make life sheer hell if you’re the owner of a Chinese restaurant in Woburn and Brookline, Mass., that charged him $4 more than your website said because you don’t update your website as often as you ought.
Hilary Sargent at Boston.com has the whole story, including the email trail. (“It strikes me that merely providing a refund to a single customer would be an exceptionally light sanction for the violation that has occurred…. I have already referred this matter to applicable authorities in order to attempt to compel your restaurant to identify all consumers affected and to provide refunds to all of them, or in any event to assure that an appropriate sanction is applied as provided by law.”) Is Prof. Edelman trying to get us to consider him as the new poster guy for Overlawyered?
P.S. Edelman defends himself here. Before the Sichuan affair, the professor was already known for taking an entrepreneurial approach to online complaint [Bloomberg Business Week] “If you think this is bad, you should see his antitrust analysis.” [reader W.R.] And from New York, relevant to a question that may have occurred to some readers: “Can A Business Ban An Attorney Who Has Filed A Lawsuit Against It?” [James Lemonedes, Above the Law]